Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Regular ground shipments normally take 2-7 business days; USPS Media Mail (book rate) generally takes 1-2 weeks. |
| SALES TAX: Sales tax of 5.0% will be charged to customers with a billing address in the state of Virginia (unless a resale number is provided). |
| OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We
may elect to ship by some other carrier and will notify you if that is the case. Orders outside the United States (and its Territories) will be shipped by the US Postal Service. We will provide you with estimates for Express Mail, Priority Mail, and Airmail (if applicable) before we process your order. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We reserve the right to charge a restocking fee for certain items. |
| OUR DAMAGE POLICY: please retain all damaged items and original packing material and email us for further instructions. |
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Thank you for shopping at Hyacinth House!
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